Payment Terms

Last updated: 26 September 2026

1. Accepted payment methods

• Bank transfer to the business bank account shown on the invoice, or Pay by Bank (an open-banking transfer from your own bank) from the Stripe-hosted invoice page
• Amazon Pay, on the booking page of this website and on the payment page we email you for an invoice, using a payment method already saved in your Amazon account

We do not normally take card payments; where a card payment is agreed for a specific invoice, it is made only on a Stripe-hosted page. We do not accept cash, cryptocurrency, or payment from a third party unrelated to the contracting entity. Payment details are entered directly with Stripe or Amazon; we never ask for card numbers or bank log-in details by email, telephone or chat, and we do not store them ourselves.

2. What appears on your statement

Payments made through Stripe appear on your bank or card statement as STEELBRIDGE SOLUTIONS; your bank may shorten or display it differently. A bank transfer shows the reference printed on the invoice. If you do not recognise a charge, contact our billing address so we can investigate. You may also contact your bank or payment provider directly; our process does not limit dispute rights or extend their deadlines.

3. Currency

Prices on this website are quoted in pounds sterling (GBP). Invoices are issued in pounds sterling unless another currency, for example euro, Danish kroner or Swedish kronor, is agreed with you before the invoice is issued. The currency and the amount are shown on the invoice. We serve eligible businesses in the United Kingdom and Europe, subject to applicable law, sanctions and payment-provider restrictions. Where you pay from an account held in a different currency from the invoice, your bank's conversion rate and any associated fees apply and are your responsibility.

4. Pricing and quotations

Indicative ranges are published on our Solutions page and in our Fulfillment Policy, to help you judge fit. They are not offers and do not bind either party.

The binding price is the fixed price stated in your signed statement of work. We do not bill by the hour on fixed-scope engagements, and we do not invoice for work you have not agreed to in writing. A written quotation remains valid for 30 days from its date.

Support already included in your purchased Platform Care or voice agent maintenance plan is not charged again. Additional work outside the agreed scope is quoted and approved in writing before it starts; our standard ad-hoc rate is £225 per hour unless a different fixed quote is agreed. No additional work or overage is charged without your written approval.

Third-party subscription and usage costs are separate from our fees and are addressed in section 9.

5. Invoicing schedule

Milestone percentages are set in your statement of work; a common split is 40 / 30 / 30, and training programmes follow the same three-stage shape. A full-service build is invoiced in four equal stages of 25%. Each invoice references the milestone it relates to and the evidence of delivery.

6. Payment terms

• Invoices are payable within 14 days of the invoice date unless your statement of work specifies otherwise.
• The commencement invoice is payable before project work begins.
• Invoices are delivered electronically to the billing contact you nominate.

7. Recurring payments

We operate one rolling monthly charge: the optional AI voice agent maintenance plan, at £2,000 per month. The prepaid plans sold on this website (3 months for £2,500; refining, tuning and 6 months for £5,000) are not recurring: each is a single payment for a fixed term, ends by itself at the close of that term, and is never renewed or charged again without a new order from you. Separately, Agency Platform may include Platform Care, which is not a rolling card subscription: it is prepaid for a fixed term of 6, 12 or 24 months and invoiced (or collected via a Stripe Payment Link) for that term amount in advance after the Statement of Work is signed.

• The maintenance plan is opt-in and agreed in writing after your voice agent has been handed over. It is never a condition of a build, and completing a project does not enrol you in it.
• It is invoiced monthly in advance and paid like any other invoice. We do not store your card details and we do not hold a payment method on file; no charge is taken automatically from your card or bank account.
• There is no minimum term. You may cancel in writing at any time; the plan ends at the close of the monthly period already invoiced, and nothing further is charged.
• Every other amount we charge relates to a specific invoice for work you have already approved — a signed statement of work, or, for the initial consultation, your booking of it. There are no automatic renewals, no rolling terms and no minimum commitments on anything else.
• Agency Platform — Platform Care. Sold only to business clients under a signed Statement of Work. You choose a prepaid term of 6, 12 or 24 months. We issue an invoice or a Stripe Payment Link for the full prepaid term amount; we do not enrol you in an automatic renewing card subscription. A further term requires a fresh invoice or Payment Link. High-ticket platform implementation fees are billed against SoW milestones (commonly commencement / build / acceptance).
• A full-service build includes twelve months of maintenance inside its fixed price. That is not a recurring charge: it is invoiced with the project stages, its share of the price is stated as a separate figure in your statement of work, and it does not renew. If you end it early, the unused full months are refunded pro rata. Carrying on with the monthly plan afterwards is a separate, opt-in decision.

Support outside your purchased maintenance or Platform Care scope is quoted, approved by you, carried out and invoiced under the agreed quote. Work inside the purchased allowance is covered by that plan.

8. Taxes

STEELBRIDGE SOLUTIONS LTD is not currently VAT registered, so no VAT is added to our invoices. If we become VAT registered, UK VAT will be shown separately at the prevailing rate. For business clients in the EU, VAT is accounted for by you under the reverse charge where that applies. You are responsible for any withholding tax imposed in your jurisdiction; where withholding applies, the amount invoiced is grossed up so that we receive the agreed net fee, unless your statement of work says otherwise.

Agency Platform totals. At an agreed annual Care rate of £25,000–£50,000 GBP, six months costs £12,500–£25,000, twelve months £25,000–£50,000, and twenty-four months £50,000–£100,000, prepaid. Implementation is a separate project fee. The quotation identifies the total payable, any applicable taxes, service dates and separate vendor costs before signature and payment. No rate increase applies within an already purchased Care term.

Payment processing. Stripe-hosted payment pages (including Pay by Bank) handle your payment details; do not send card numbers or bank log-in details by email or enter them into an AI call or chat. Available methods depend on the account, amount, currency and provider approval. Stripe does not endorse or guarantee the service. Bank transfer is available using the details on our invoice. Another provider may be used only where expressly agreed and approved for STEELBRIDGE SOLUTIONS LTD; another company's payment account must not be used. We do not promise universal provider compatibility or split charges to evade provider restrictions. Your bank or provider's dispute rights are unaffected by our complaints procedure.

9. Third-party costs

Subscription and usage costs for third-party platforms — telephony, model and API providers, hosting, CRM and similar — are separate from our fees. Wherever possible these are set up under your own accounts and billed directly to you by those vendors, so you keep control and visibility.

Where we are asked to procure a third-party service on your behalf, we pass the cost through at the amount we are charged, with evidence, and we tell you in advance.

10. Late payment

• We send a reminder at 7 days overdue and a second at 14 days overdue.
• From 21 days overdue we may suspend work on the affected engagement, having first given written notice. Suspension pauses the timeline; it does not cancel the contract.
• We do not apply a contractual interest rate of our own. Where a business client pays an invoice late, we reserve the right to claim interest and recovery costs at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998. That Act does not apply to consumers: if you are a consumer, we do not charge interest or late fees — we may pause further work until payment is received, after telling you first.
• Systems already delivered and accepted are not switched off for non-payment of a later invoice.

If you are having difficulty paying, contact us. We would rather agree a schedule than escalate.

11. Price changes

The price of a signed statement of work is fixed for that engagement and does not change. Our hourly rate may change from time to time, but never for work already quoted or in progress. Published indicative ranges may change at any time and do not affect existing engagements.

12. Payment security

Card payments are processed by a PCI DSS compliant third-party payment provider. Card data is transmitted directly to that provider over an encrypted connection and is not stored on our systems. We retain only the transaction reference, the last four digits of the card and the amount, for reconciliation and dispute handling.

13. Billing contact

Billing and invoice queries: info@steelbridge-solutions.com

Postal address and business hours: Contact page. Related: Refund Policy, Fulfillment Policy, Terms of Service.