Policies
Payment Terms
How we invoice, what we accept, when payment falls due, and what appears on your card statement.
1. Accepted payment methods
- Major credit and debit cards, processed by Stripe
- Digital wallets supported by Stripe, including Apple Pay and Google Pay
- Bank transfer to the business bank account shown on the invoice
We do not accept cash, cryptocurrency, or payment from a third party unrelated to the contracting entity. Card details are entered directly with Stripe; we never ask for card numbers by email or telephone and we do not store them ourselves.
2. What appears on your statement
Card payments appear on your statement as STEELBRIDGE SOLUTIONS LTD. If you see a charge you do not recognise, contact our billing address below before raising a dispute — we can identify and explain any charge within one business day.
3. Currency
All prices are quoted and invoiced in pounds sterling (GBP) unless your statement of work states otherwise. We invoice clients in the United Kingdom and Europe only. Where you pay from a non-sterling account, your bank's conversion rate and any associated fees apply and are your responsibility.
4. Pricing and quotations
Indicative ranges are published on our Solutions page and in our Fulfillment Policy, to help you judge fit. They are not offers and do not bind either party.
The binding price is the fixed price stated in your signed statement of work. We do not bill by the hour on fixed-scope engagements, and we do not invoice for work you have not agreed to in writing. A written quotation remains valid for 30 days from its date.
Work falling outside a signed statement of work, including any support after handover other than the voice agent maintenance plan (section 7), is charged at £225 per hour. It is quoted and approved in writing before it is started — see section 5 on change orders below.
Third-party subscription and usage costs are separate from our fees and are addressed in section 9.
5. Invoicing schedule
| Service | When invoiced |
|---|---|
| Initial consultation | £200 fixed fee, invoiced when the consultation is booked |
| Automation assessment | Full fee on booking |
| Implementation — commencement | On signature of the statement of work |
| Implementation — build milestone | On demonstration of the agreed milestone |
| Implementation — acceptance | On written acceptance |
| Training — plan agreed | On signature of the written training plan |
| Training — core sessions | Once the agreed sessions have been delivered |
| Training — materials | On handover of the playbook and supporting material |
| Approved change orders | As stated in the change order |
| Support after handover | On completion of the approved work |
| Voice agent maintenance plan | £2,000 monthly in advance, from the start date agreed in writing (see section 7) |
Milestone percentages are set in your statement of work; a common split is 40 / 30 / 30, and training programmes follow the same three-stage shape. Each invoice references the milestone it relates to and the evidence of delivery.
6. Payment terms
- Invoices are payable within 14 days of the invoice date unless your statement of work specifies otherwise.
- The commencement invoice is payable before project work begins.
- Invoices are delivered electronically to the billing contact you nominate.
7. Recurring payments
We operate exactly one recurring charge: the optional AI voice agent maintenance plan, at £2,000 per month. Nothing else we sell renews.
- The maintenance plan is opt-in and agreed in writing after your voice agent has been handed over. It is never a condition of a build, and completing a project does not enrol you in it.
- It is invoiced monthly in advance and paid like any other invoice. We do not store your card details and we do not hold a payment method on file; no charge is taken automatically from your card or bank account.
- There is no minimum term. You may cancel in writing at any time; the plan ends at the close of the monthly period already invoiced, and nothing further is charged.
- Every other amount we charge relates to a specific invoice for work you have already approved — a signed statement of work, or, for the initial consultation, your booking of it. There are no automatic renewals, no rolling terms and no minimum commitments on anything else.
Support after handover outside the maintenance plan is quoted, approved by you, carried out and then invoiced — the same as any other piece of work. See section 6.
8. Taxes
STEELBRIDGE SOLUTIONS LTD is not currently VAT registered, so no VAT is added to our invoices. If we become VAT registered, UK VAT will be shown separately at the prevailing rate. For business clients in the EU, VAT is accounted for by you under the reverse charge where that applies. You are responsible for any withholding tax imposed in your jurisdiction; where withholding applies, the amount invoiced is grossed up so that we receive the agreed net fee, unless your statement of work says otherwise.
9. Third-party costs
Subscription and usage costs for third-party platforms — telephony, model and API providers, hosting, CRM and similar — are separate from our fees. Wherever possible these are set up under your own accounts and billed directly to you by those vendors, so you keep control and visibility.
Where we are asked to procure a third-party service on your behalf, we pass the cost through at the amount we are charged, with evidence, and we tell you in advance.
10. Late payment
- We send a reminder at 7 days overdue and a second at 14 days overdue.
- From 21 days overdue we may suspend work on the affected engagement, having first given written notice. Suspension pauses the timeline; it does not cancel the contract.
- We do not apply a contractual interest rate of our own. Where a business client pays an invoice late, we reserve the right to claim interest and recovery costs at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998. That Act does not apply to consumers: if you are a consumer, we do not charge interest or late fees — we may pause further work until payment is received, after telling you first.
- Systems already delivered and accepted are not switched off for non-payment of a later invoice.
If you are having difficulty paying, contact us. We would rather agree a schedule than escalate.
11. Price changes
The price of a signed statement of work is fixed for that engagement and does not change. Our hourly rate may change from time to time, but never for work already quoted or in progress. Published indicative ranges may change at any time and do not affect existing engagements.
12. Payment security
Card payments are processed by a PCI DSS compliant third-party payment provider. Card data is transmitted directly to that provider over an encrypted connection and is not stored on our systems. We retain only the transaction reference, the last four digits of the card and the amount, for reconciliation and dispute handling.
13. Billing contact
Billing and invoice queries: info@steelbridge-solutions.com
Postal address and business hours: Contact page. Related: Refund Policy, Fulfillment Policy, Terms of Service.