Industries

Same bottlenecks, different vocabulary

We work with operating companies across the United Kingdom and Europe. The processes that break down are remarkably consistent across sectors — what changes is the terminology, the systems in use, and the regulatory constraints that decide what can be automated and what must stay with a person.

Sector 01

Construction & trades

Work is won on the phone and lost to voicemail. Meanwhile the office is buried in subcontractor paperwork, certification expiry dates and site photographs sitting in someone's camera roll.

Where automation typically pays

Answering and qualifying inbound job enquiries out of hours
Scheduling site visits directly into the diary
Chasing subcontractor insurance and certification renewals automatically
Bringing office staff up to speed on AI for quotes, correspondence and reports
Collecting site reports and photographs into the job record

Sector 02

Professional services

Billable capacity is the product, so every hour spent assembling a proposal or chasing an onboarding document is inventory destroyed. The administrative layer around the work is usually where the recoverable time sits.

Where automation typically pays

Client onboarding: engagement letters, identity checks, document collection
Proposal and scope document assembly from a structured brief
Time capture prompts and unbilled-work alerts
Renewal and review-date tracking across the client base
Internal knowledge search across precedent documents

Sector 03

Legal

Intake is the pinch point. Enquiries arrive at all hours, need conflict checks before anything substantive is said, and are lost to whichever firm responds first.

This sector carries obligations around confidentiality and professional conduct, so we scope carefully around what an automated system is permitted to say and where a qualified person must be involved.

Where automation typically pays

Structured enquiry intake with immediate acknowledgement
Preliminary conflict-check data gathering before a call is booked
Matter opening and file setup from the intake record
Document assembly from approved firm precedents
Key-date and limitation reminders

Automated systems we build for legal clients are administrative. They do not provide legal advice, and we design them to say so explicitly. We are not authorised by the Solicitors Regulation Authority; responsibility for professional conduct, conflict clearance and client care obligations remains with your firm.

Sector 04

Healthcare administration

Our work in healthcare settings is administrative: appointments, reminders, referral tracking and back-office paperwork. It sits alongside clinical systems, not inside clinical decision-making.

Where automation typically pays

Appointment booking, rescheduling and reminder sequences
Reducing non-attendance through timed, multi-channel reminders
Referral and result-chasing workflows
Insurance and billing paperwork preparation
Routing patient administrative queries to the right team

We do not build clinical decision support, and we hold no healthcare accreditation. Where an engagement involves patient data — special category data under the UK GDPR — the lawful basis, safeguards and a written data processing agreement are settled in the engagement contract before work begins. Responsibility for CQC registration and clinical governance remains with you.

Sector 05

Logistics & transport

Margins are thin and exceptions are expensive. Most of the cost of a delay is the phone calls it generates, not the delay itself.

Where automation typically pays

Automatic status notifications to customers, pre-empting the chase call
Proof-of-delivery capture and filing against the job
Exception alerting when a job breaches an agreed window
Driver paperwork, timesheets and compliance records
Automated handling of routine "where is my delivery" enquiries

Sector 06

Manufacturing

Production data usually exists; it just lives in three systems and a whiteboard. The recoverable time is in the correspondence and reconciliation around production rather than production itself.

Where automation typically pays

Supplier correspondence, order acknowledgements and chasers
Connecting production, stock and accounting systems so the figures agree
Quality and inspection records captured at source
Training supervisors and office staff to use AI on daily paperwork
Maintenance scheduling and parts reordering triggers

Sector 07

Property & real estate

Enquiry volume is high and quality is mixed, which makes speed of qualification the whole game. Behind that sits a steady load of maintenance coordination and landlord reporting.

Where automation typically pays

Qualifying enquiries and booking viewings automatically
Maintenance request intake, triage and contractor dispatch
Tenancy documentation and renewal workflows
Automated answers to routine tenant and applicant questions
Compliance certificate expiry tracking

Sector 08

Insurance & finance administration

Document-heavy, deadline-driven and heavily regulated. Our work here is administrative processing and internal workflow, with approval gates wherever a decision has a financial consequence.

Where automation typically pays

Intake and routing of submitted documentation
Renewal and review workflows with escalation paths
Internal approval chains with a complete audit trail
Connecting policy, CRM and finance systems so a record is entered once
Training administrative teams to use AI safely on regulated correspondence

We build administrative and workflow tooling. We are not authorised or regulated by the Financial Conduct Authority, and we do not provide regulated financial, insurance or investment advice. Any automation touching a regulated process is scoped so the regulated decision stays with your authorised staff.

Not on the list?

Sector matters less than process shape

If a task in your business is repetitive, happens often, follows rules that can be written down, and currently depends on a person moving information between systems, it's likely a candidate — whatever industry you're in. If it doesn't fit that shape, we'll say so rather than sell you a project.

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