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Solutions

Business systems.
Built to work together.

Voice agents, websites, team training and multi-site platforms. Start with one part of the business, or connect the whole front office. Every project begins with a written scope and an agreed price.

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Solution 01

AI voice agents

Give incoming calls a clear next step: a booking, a useful answer, or a handover to the right person. We configure voice agents around your business and test the routine calls and the difficult ones before launch.

We build agents that know your services, your service area, your opening hours and your booking rules — not a generic assistant with your company name pasted on top.

Typical project

£4,500 – £14,000

1 week. Fixed price agreed in writing before any build begins. The lower end covers a single agent with calendar booking; the upper end covers multiple call flows, CRM write-back and multilingual handling.

Running costs, not included: telephony and voice model usage, typically £0.12–£0.45 per call minute all-in, plus a platform subscription of roughly £300–£1,200 per month at 5,000–10,000 minutes. These are billed directly to your own vendor accounts, at cost, with no markup from us. We estimate them for your actual call volume during scoping.

Optional maintenance plan

£2,000 / month

A voice agent is at its best when someone keeps tuning it. The plan covers ongoing tweaks and refinement after handover: call flows and prompts adjusted from real call transcripts, scripts and booking rules updated as your services, prices and hours change, monitoring, and a monthly review of how the agent is performing.

How it works: rolling monthly, invoiced monthly in advance. No minimum term — cancel in writing at any time and the plan ends at the close of the monthly period already invoiced. It is never a condition of the build: without it, changes are simply quoted at £225 per hour like any other work.

Or prepaid, bought online

3-month maintenance plan, £2,500. Three months of the same cover, one payment, no renewal. Buy online with Amazon Pay.

Refining, tuning and 6-month maintenance plan, £5,000. A refining and tuning pass of up to two weeks, then six months of maintenance, one payment, no renewal. Buy online with Amazon Pay.

Discuss a voice agent

What it does

  • Answers inbound calls 24/7, including overflow when your team is busy
  • Qualifies the caller against criteria you define
  • Books directly into a live calendar and confirms by SMS or email
  • Captures structured call notes into your CRM rather than a voicemail box
  • Transfers to a person on request, or when it hits a case it shouldn't handle
  • Handles after-hours, holidays and defined escalation paths

Commonly connected to

Existing phone number / SIP Google Calendar Microsoft 365 HubSpot Salesforce Pipedrive Job management tools SMS delivery

These are third-party products, connected through your own accounts with their makers. We are independent of them and not endorsed by them.

What we won't claim

A voice agent will not pass for a person in every conversation, and we don't design it to try. Callers are told they're speaking to an automated assistant, and there is always a route to a human. Escalation rules are agreed with you during scoping.

Solution 02

Website design & build

Most small-business websites fail quietly: they look fine, load slowly, collect nothing, and take payments through a checkout bolted on without much thought for the rules that govern taking money online in the UK.

We build websites the way we build everything else — as engineered projects with a fixed price, tested against real use, documented and handed over. Where the site takes payments, it is set up so every transaction is handled the way UK regulation expects.

Typical project

£2,500 – £10,000

5–8 days. Where you land in the range is driven by effort and usage: a brochure site with enquiry forms and a content-management handover sits at the lower end; online payments or bookings, customer accounts, CRM or calendar integrations, and content written from scratch move it toward the upper end. The figure is fixed in writing before any build begins.

Running costs, not included: domain and hosting, typically £5–£50 per month, and — where the site takes money — payment processing fees set by the provider, commonly around 1.5%–3% per transaction. Both run on your own accounts, at cost, with no markup from us.

Discuss a website

What it covers

  • Design and build, responsive across phone, tablet and desktop
  • Enquiry forms, quote requests and booking flows that land in your inbox, calendar or CRM
  • Online payments through an FCA-authorised provider such as Stripe, with Strong Customer Authentication (3-D Secure) applied as UK rules require
  • Analytics, search-engine fundamentals and performance tuning
  • Hosting and domain set up under your own accounts, with documentation and credentials handed over

Built for UK compliance

  • Payment pages are hosted by the provider, so raw card details do not pass through your website's servers. This reduces your PCI DSS obligations; applicable compliance requirements and annual attestation still remain
  • The pre-contract information UK consumer law requires — clear pricing, delivery, cancellation and refund terms — placed where a buyer sees it before paying
  • Business identity displayed as the Companies Act and E-Commerce Regulations require
  • A UK GDPR-compliant privacy notice and PECR-compliant cookie consent
  • Accessibility built to WCAG 2.2 AA as the working standard

What we won't claim

We are not solicitors and this is not legal advice. We build the site to the requirements above and document how each one is met, but the trading terms you publish and the claims you make about your own products remain your responsibility — where they need legal review, we will say so rather than guess.

Solution 03

AI training & coaching

Most teams are told to "use AI" and left to work out the rest themselves. What follows is predictable: two or three people quietly experiment, everyone else carries on as before, and nobody can say whether any of it saved an hour.

We teach it from zero. No technical background is assumed, and no session runs on generic examples — we work through your documents, your processes and your tools, so people finish having done the work rather than having watched a demonstration of it.

Typical programme

£1,800 – £9,500

10–14 days for a small business: we first learn how your company runs, then streamline how your team works with AI. A single team, delivered as a short series of working sessions with a written playbook, sits at the lower end. Several departments, tool selection and rollout, an internal usage policy and follow-up coaching sit at the upper end.

Running costs, not included: the AI tool subscriptions your team settles on, commonly £15–£30 per person per month, billed to your own accounts. Part of the work is establishing how many people genuinely need a paid seat — for most teams it is fewer than the vendor would like.

How it is paid

MilestoneShareReleased against
Training plan agreed40%A written plan listing the sessions, attendees and what each covers
Core sessions delivered30%The agreed sessions run and attended
Materials handed over30%Playbook, usage policy and onboarding material delivered

Nothing is invoiced before the plan is agreed in writing. You can stop at any milestone boundary and pay only for what has been delivered.

Discuss training

What it covers

  • Foundations from zero — what these tools do well, where they fail, and how to tell which you are looking at
  • Working sessions on your team's real tasks, not sample prompts
  • Writing instructions that hold up, and reviewing output critically rather than trusting it
  • Confidential information — what should never be pasted into a public tool, and why
  • Choosing tools for your team, with sensible access and cost control
  • Where AI would pay in your business, and which processes to leave alone

What you keep

  • A written playbook covering the tasks your team actually does
  • An internal usage policy you can hand to staff
  • Onboarding material, so new starters do not need us
  • A ranked list of automation candidates, where the sessions surface any

What we won't claim

Nobody becomes an expert in a fortnight, and no training removes the need for judgement. What this does is get a team past the blank page and teach them to recognise when the output is wrong — which is the part that decides whether adoption survives contact with real work. We are not an accredited training body and we do not award a qualification.

All three, as one programme

Full-service build

Some businesses do not need one of these things. They need the whole front office built from the ground up: a website that takes enquiries and payments properly, a phone line that always answers, a CRM that both of them feed, and a team that knows how to use all of it.

The full-service build is those pieces delivered together, in order, under one signed statement of work. It starts with a written assessment of how your enquiries, calls and bookings actually move today, and it ends with everything live, documented, handed over and looked after for twelve months.

Typical programme

£45,000 – £50,000

First systems live in 2–4 weeks, full go-live in 6–8 weeks, then twelve months of maintenance. The price is fixed in your statement of work before any work starts. The number of phone lines and languages, the size of the website, how many systems the CRM must connect to and how many people are trained move it within the range.

Running costs, not included: the same third-party costs as the individual solutions — call minutes and the voice platform, hosting, card processing fees, CRM and AI tool subscriptions — billed to your own accounts at cost with no markup.

How it is paid

StageShareReleased against
Statement of work signed25%The signed statement of work listing every deliverable, stage and acceptance test
Assessment and designs25%The written assessment delivered, and the website and call-flow designs approved by you
Website and CRM live25%The website and CRM running on your own accounts and passing the agreed tests
Voice agents live, team trained25%The voice agents answering your line, the training delivered, and the handover pack accepted

Nothing is invoiced before the statement of work is signed. Each stage has its own acceptance gate and its own invoice, and you can stop at any stage boundary and pay only for the stages delivered. The share of the price that covers the twelve months of maintenance is stated as a separate figure in your statement of work; if you end the maintenance early, the unused full months are refunded from that figure pro rata.

Discuss a full-service build

What it covers

  • A written assessment of your enquiry, call and booking processes, with a ranked plan
  • A website designed, built, tested and handed over, taking payments the way UK rules require
  • AI voice agents on your phone line: call flows designed with you, connected to your calendar and CRM, tested on real scenarios before go-live
  • A CRM set up on your own account and connected to the website, the phone line and your inbox, so every enquiry lands in one place
  • Training for your team on the new tools, with a written playbook and an internal usage policy
  • Twelve months of maintenance after go-live: call flows and prompts tuned from real use, and changes when a vendor changes something

What you keep

  • Every account in your own name: domain, hosting, CRM, phone numbers and the voice platform
  • Full documentation and a handover pack, so your own team or another provider can run it without us
  • The assessment report, the playbook and the usage policy

What we won't claim

This is a contract for services: design, build, training and maintenance, delivered against written acceptance tests. It is not an investment, and we do not promise revenue, call volumes, search rankings or any financial return. What your business earns from a better front office depends on your business. If the smaller, single solutions would serve you better, we will say so at the assessment stage.

Platform programme

Agency Platform

Agency-in-a-Box and Multi-Site AI Front Office for UK and EU limited companies: white-label operating stack and/or multi-location AI Front Office, implemented under a signed Statement of Work with digital handover artefacts.

Platform implementation & licence

£25,000 – £50,000

Project fees in GBP. Agency-in-a-Box typically £25,000–£40,000; Multi-Site AI Front Office typically £25,000–£50,000. Exact scope and price agreed in writing before payment.

Platform Care (annual)

£25,000 – £50,000 / year

Prepaid for 6, 12 or 24 months. Invoice or Stripe Payment Link for the term amount — not an automatic card subscription.

See Agency Platform

What it is

A B2B packaged programme: licensed software platform configuration plus professional implementation. Sold to businesses under SoW, not as a consumer download, course or investment.

What we won't claim

No guaranteed ROI, revenue, lead volumes or trading outcomes. Deliverables and acceptance criteria are those written into the Statement of Work.

Pricing

A clear view of the investment.

These are indicative ranges, benchmarked against what comparable work costs on the open market. They exist so you can judge fit before spending time on a call. Your engagement is quoted individually, and the quoted figure is fixed in writing before any work starts.

Where to start

Initial consultation

£200

One hour, fixed fee. You describe the process in detail; we give a considered view on whether automation fits, what it would take, and roughly what scale of project it would be. Invoiced on booking. If you go on to commission an assessment or an implementation within 30 days, the £200 is credited against it.

Book and pay online – £200

Pay securely with Amazon Pay.

Automation assessment

£2,500 – £6,500

2–3 weeks. Fixed fee. Process mapping across one or two functions, ranked opportunities with effort and benefit estimates, and a written recommendation you own outright — whether or not you build anything with us.

Projects and programmes

Solution Typical price Duration Third-party running costs
AI voice agents £4,500 – £14,000 1 week £0.12–£0.45 per call minute, plus £300–£1,200/month platform
Website design & build £2,500 – £10,000 5–8 days £5–£50/month hosting, plus card processing fees where payments are taken
AI training & coaching £1,800 – £9,500 10–14 days £15–£30 per person per month
Agency Platform £25,000 – £50,000 GBP implementation; optional Platform Care £25,000 – £50,000 GBP / year prepaid, charged separately Scoped in Statement of Work Third-party telephony, model, hosting and CRM costs on your accounts
Full-service build £45,000 – £50,000 First systems live in 2–4 weeks, full go-live in 6–8 weeks, then 12 months of maintenance As for the three solutions above, plus your CRM subscription

Third-party costs are set by those vendors, billed to your own accounts, and passed through at cost with no markup. Where you want all three, the full-service build delivers them under one statement of work, still as a sequence of stages, each with its own acceptance gate and its own invoice, rather than as one open-ended engagement.

Ongoing support

Ongoing support is optional. Project work is documented and handed over; the ownership, licence and third-party account arrangements for your engagement are set out in the statement of work.

If you do want us afterwards — a vendor changes an API, a form gains a field, you want a new step added — the work is quoted in writing, approved by you, carried out, and invoiced once. Charged at £225 per hour. Nothing is charged without your written approval first.

The optional voice agent maintenance plan is £2,000 per month for ongoing tuning and refinement of a deployed voice agent. Rolling monthly, invoiced monthly, no minimum term, cancellable in writing at any time — and offered after handover, never required. The same cover is also sold prepaid on this website, for a voice agent or a website: a 3-month maintenance plan at £2,500 and a refining, tuning and 6-month maintenance plan at £5,000, each one payment for a fixed term that ends by itself and never renews. Agency Platform has a separate optional Platform Care service at £25,000–£50,000 per year, prepaid for an agreed term without automatic renewal.

What is always included in the price

  • Discovery and solution design
  • Build and configuration
  • Testing against your real scenarios, including the awkward ones
  • A training session for the people who will use it
  • Technical documentation and administrative credentials
  • Controlled go-live and monitoring through the first weeks
  • A 30-day defect warranty after acceptance

None of these are priced as extras. A quote that excludes testing and documentation is not cheaper — it is incomplete.

What moves the price within a range

  • Number of systems involved. Each additional system that must be read from or written to adds integration and testing work.
  • Quality of what exists today. Clean data and current documentation lower the cost. Undocumented processes and inconsistent records raise it.
  • How many exceptions the process has. The routine path is quick to build; the edge cases are where the effort goes.
  • Approval and audit requirements. Regulated environments need more oversight, logging and evidence.
  • Whether a system has a usable API. Modern APIs are straightforward. Legacy systems without one cost considerably more.

Which of these apply to you is established during scoping, before a number is quoted — not discovered halfway through the build.

How you pay Implementation projects are billed against milestones — commonly 40% on signature, 30% at the build milestone, 30% on written acceptance. Training programmes follow the same shape: 40% when the training plan is agreed, 30% once the core sessions are delivered, 30% on handover of the materials. Assessments are invoiced on booking. Voice agent maintenance is invoiced monthly; Agency Platform Care is prepaid for the agreed term and does not renew automatically. The full-service build uses the four equal stages described above. Full detail is in our Payment Terms, and cancellation at every stage is set out in our Refund Policy.
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