Terms of Service

Last updated: 27 August 2026

1. About us

This website is operated by Steel Bridge Solutions, a trading name of STEELBRIDGE SOLUTIONS LTD, registered in England and Wales under company number 17361021, with its registered office at Silverstream House, 45 Fitzroy Street, London, England, W1T 6EB. References to "we", "us" and "our" mean that entity.

2. These terms

These terms apply to your use of this website and to the supply of our services. By using this website you accept these terms. By signing a statement of work you accept these terms as they apply to that engagement.

Where a signed statement of work or master services agreement conflicts with these terms, that document prevails for the engagement it covers. We may update these terms; the version in force when your statement of work is signed governs that engagement.

3. Use of this website

The content of this website is provided for general information. It does not constitute advice on which you should rely, and it does not form an offer capable of acceptance. Indicative price ranges are illustrative and are not quotations.

You may not use this website to introduce malicious code, attempt unauthorised access, scrape content at a scale that burdens the service, or misrepresent your identity. We may withdraw or amend the site at any time without notice.

4. Our services

We supply business and technology consulting, software configuration and custom software development, including automation assessments, implementation projects and support after handover, as described on our Solutions and Fulfillment Policy pages.

We do not provide legal, financial, tax, insurance, investment or clinical advice. Nothing we supply should be relied on as such advice, and where an engagement touches a regulated activity you remain responsible for obtaining appropriately qualified advice.

5. How a contract is formed

1. We discuss your requirements in a one-hour consultation, charged at £200 and invoiced on booking.
2. We issue a written statement of work setting out deliverables, exclusions, acceptance criteria, timeline, price and payment schedule.
3. A contract comes into existence when you sign or give written acceptance of that statement of work.
4. Work begins after the commencement payment is received, unless otherwise agreed in writing.

No contract arises from an enquiry, a conversation, a proposal that has not been accepted, or an indicative estimate.

6. Scope and change control

We deliver what is stated in the statement of work. Anything not stated is out of scope.

If you request additional work, we issue a written change order stating the additional deliverables, price and effect on the timeline. Change orders take effect only when accepted in writing by both parties. We will not carry out unagreed chargeable work and then invoice you for it.

7. Your responsibilities

To enable us to deliver, you agree to:

• Provide accurate and complete information about your processes and systems.
• Nominate a decision-maker with authority to answer questions and approve milestones.
• Provide the system access agreed during scoping, and the authority to grant it.
• Respond to acceptance requests within the period stated in our Fulfillment Policy.
• Ensure that any data you make available to us may lawfully be shared with us for the agreed purpose.
• Maintain your own backups of systems and data we are asked to work with.

Where a delay or failure is caused by your not meeting these responsibilities, we are not liable for the resulting delay, and we may adjust timelines and recover reasonable additional costs incurred as a direct result, having notified you in writing first.

8. Fees and payment

Fees, invoicing, currency, taxes and late payment are set out in our Payment Terms, which form part of these terms. Cancellation and refunds are governed by our Refund Policy.

9. Intellectual property

9.1 Pre-existing materials

Each party retains ownership of intellectual property it owned before the engagement. We use internal tools, templates, frameworks, code libraries and know-how developed independently of your engagement; these remain our property.

9.2 Custom deliverables

On receipt of payment in full for the relevant milestone, we assign to you the intellectual property rights in the custom deliverables created specifically for you under the statement of work. You receive the complete source code, workflow definitions, configuration and prompts, together with documentation and administrative credentials. We do not withhold any part of what we build, and nothing we deliver depends on a continuing commercial relationship with us.

9.3 Licence to our pre-existing materials

Where a custom deliverable incorporates our pre-existing materials, we grant you a perpetual, worldwide, non-exclusive, royalty-free licence to use those materials as part of that deliverable, including the right to modify it and to permit a third party to maintain it on your behalf.

9.4 Your materials

You retain all rights in your data, content, documentation and branding. You grant us a limited licence to use them solely to deliver the agreed services, for the duration of the engagement.

9.5 Reference rights

We will not name you as a client, publish a case study, or use your logo without your prior written permission on each occasion.

10. Third-party services

Solutions we build commonly depend on third-party platforms. Those services are supplied by their providers under their own terms, and their availability, pricing and functionality are outside our control.

Where practical, third-party services are provisioned under your own accounts. We are not liable for the acts, omissions, outages, price changes or discontinuation of third-party providers, though we can quote for the work of adapting to such changes.

11. AI-specific terms

Some solutions incorporate machine learning and large language models. You acknowledge that:

• Such systems are probabilistic. They can produce incorrect or unexpected output, and no vendor can guarantee complete accuracy.
• We design and test to reduce that risk — grounding responses in your approved source material, setting refusal behaviour, and building human approval into steps with financial, legal or contractual consequence — but we do not warrant that output will always be accurate.
• Automated systems we build are designed to disclose that they are automated and to provide a route to a human.
• You are responsible for the decisions your organisation takes on the basis of system output, and for retaining appropriate human oversight of it.
• Where output is used in a regulated context, you remain responsible for compliance with the rules applying to your sector.

Model and platform providers' own terms apply to their services, including their terms on how input data may be used. We identify the relevant providers during scoping so you can review those terms before we build.

12. Confidentiality

Each party will keep the other's confidential information confidential, use it only for the engagement, and disclose it only to personnel and sub-contractors who need it and are under equivalent obligations. These obligations continue for three years after the engagement ends, and indefinitely for information that constitutes a trade secret.

They do not apply to information that is or becomes public through no breach, was already lawfully held, is independently developed, or must be disclosed by law — in which case the disclosing party gives notice where lawful to do so.

13. Data protection

Our handling of personal information is described in our Privacy Policy.

Where we process personal data on your behalf as part of an engagement, we do so on your documented instructions, and the parties will enter into a data processing agreement setting out the subject matter, duration, nature and purpose of processing, the categories of data and data subjects, the security measures applied, and the approved sub-processors. That agreement is put in place before any such processing begins.

14. Warranties

We warrant that we will perform the services with reasonable skill and care, in accordance with the statement of work, and that for 30 days following acceptance we will correct, at our cost, any defect that means a deliverable does not meet the agreed acceptance criteria.

The warranty does not extend to faults arising from changes made by you or a third party, from third-party service changes or outages, from use outside the documented purpose, or from data quality issues in systems we do not control.

Except as expressly stated, and to the extent permitted by law, all other warranties, conditions and terms implied by statute or common law are excluded. We do not warrant uninterrupted or error-free operation, nor any specific commercial result, cost saving or return on investment. If you are a consumer, nothing in this section excludes or limits your rights under the Consumer Rights Act 2015, including your right to services performed with reasonable care and skill — see section 19.

15. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited.

Subject to that:

• Neither party is liable for indirect or consequential loss, loss of profit, loss of revenue, loss of anticipated savings, loss of business opportunity, or loss or corruption of data where alternative copies should reasonably have been maintained.
• Our total aggregate liability arising out of or in connection with an engagement is limited to the total fees paid by you to us under the statement of work giving rise to the claim in the 12 months preceding the event. If you are a consumer, this paragraph applies only to the extent it is fair and enforceable under consumer law, and nothing in it limits your statutory rights — see section 19.

Each party will take reasonable steps to mitigate its loss.

16. Term and termination

A project engagement continues until the deliverables are accepted, and has no rolling term to terminate. The one recurring engagement we operate is the optional voice agent maintenance plan: it runs monthly with no minimum term, and either party may end it by written notice, effective at the close of the monthly period already invoiced.

Either party may terminate immediately on written notice if the other commits a material breach that is not remedied within 30 days of written notice, or becomes insolvent.

On termination: you pay for work completed to that date; we hand over work in its current state together with available documentation; each party returns or destroys the other's confidential information on request; and clauses that by their nature should survive do so.

17. Events outside our control

Neither party is liable for failure or delay caused by events beyond its reasonable control. The affected party will notify the other promptly and the timeline will be extended by the length of the disruption. If the disruption continues beyond 60 days, either party may terminate and settle for work genuinely completed.

18. General

• Entire agreement. The statement of work, these terms and the policies referenced in them form the entire agreement, replacing prior discussions.
• Assignment. Neither party may assign the agreement without the other's written consent, not to be unreasonably withheld.
• Sub-contracting. We may use sub-contractors and remain responsible for their work.
• Non-solicitation. Neither party will knowingly solicit the other's personnel directly involved in the engagement during it or for six months afterwards, excluding responses to general public advertising.
• Severability. If any provision is unenforceable, the remainder continues in force.
• Waiver. A delay in enforcing a right is not a waiver of it.
• Notices. Notices must be in writing and sent to the addresses in the statement of work.
• Third parties. No one other than the parties has rights under the agreement.

19. If you are a consumer

This section applies where you engage us as a consumer — an individual acting wholly or mainly outside your trade, business, craft or profession. Where this section differs from anything else in these terms, this section prevails for you.

Your statutory rights. Under the Consumer Rights Act 2015, we must perform services with reasonable care and skill. If we do not, you are entitled to require repeat performance to put it right or, where that is impossible or not done within a reasonable time, a reduction in price. Nothing in these terms, including sections 14 and 15, excludes or limits those rights.

Your 14-day right to cancel. Because you contract with us at a distance, you have the right to cancel within 14 days of the day the contract is formed, without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you ask us in writing to begin work within those 14 days and then cancel, you pay a proportionate amount for the services provided up to your cancellation. If the services are fully performed within the 14 days at your express request and with your acknowledgment, the right to cancel is lost on completion. Full details, and a model cancellation form, are in our Refund Policy.

Our responsibility to you. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failure to use reasonable care and skill. We are not responsible for unforeseeable loss. We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, or for breach of your rights under the Consumer Rights Act 2015.

Late payment. The statutory interest regime referred to in our Payment Terms applies to business clients only. If you are a consumer and an invoice is unpaid when due, we do not charge interest or late fees; we may pause further work until payment is received, after telling you first.

Where you can bring a claim. These terms are governed by the law of England and Wales. If you live in Northern Ireland or Scotland, you also benefit from any mandatory protections of the law where you live, and you may bring proceedings in your local courts as well as in the courts of England and Wales.

20. Governing law and disputes

These terms and any dispute arising out of them are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, except that if you are a consumer living in Northern Ireland or Scotland you may also bring proceedings in your local courts (see section 19).

Before commencing proceedings, the parties will attempt in good faith to resolve the dispute through discussion between senior representatives for at least 30 days. Please contact us first — see our Refund Policy for how billing disputes are handled.

21. Contact

Steel Bridge Solutions — STEELBRIDGE SOLUTIONS LTD
Silverstream House, 45 Fitzroy Street, London, England, W1T 6EB
info@steelbridge-solutions.com  ·  +44 7481 337870