Maintenance & support
Keep it running at its best
The systems we build — AI voice agents and websites — work best when someone keeps tuning them after launch. This optional plan covers that ongoing care: refinement from real usage, updates as your business changes, monitoring, and a monthly review. It is never a condition of a build.
Optional maintenance plan
£2,000 / month
Ongoing tweaks and refinement after handover: call flows and prompts adjusted from real call transcripts, website content and pages kept current, scripts and booking rules updated as your services, prices and hours change, monitoring, and a monthly review of how everything is performing.
How it works: rolling monthly, invoiced monthly in advance. No minimum term — cancel in writing at any time and the plan ends at the close of the monthly period already invoiced. Without it, changes are simply quoted at £225 per hour like any other work. A full-service build already includes its first twelve months of maintenance; this plan is how you carry on afterwards, if you choose to.
Prepaid plans, bought online
£2,500
3-month maintenance plan. Three months of everything the plan covers, for an AI voice agent or a website. One payment for the whole term; it ends by itself and never renews. Cancel in writing at any time: a full refund before work starts, then unused full months refunded at £833.33 each.
£5,000
Refining, tuning and 6-month maintenance plan. We start with a refining and tuning pass of up to two weeks (£2,000): call flows, prompts, scripts and booking rules reworked from real usage, site pages and copy improved. Then six months of maintenance (£500 a month). One payment; it ends by itself and never renews. Cancel in writing at any time: a full refund before work starts; once the tuning pass has begun it is not refundable, and unused full months are refunded at £500 each.
Both are paid securely with Amazon Pay. We email you within one business day of payment to agree the start date and what to work on first; the plan starts on that agreed date, within ten business days of payment unless you ask for later.
What the plan covers
- Tuning from real usage. Call flows and prompts adjusted from actual transcripts; site pages and copy improved from how people use them.
- Kept current. Scripts, prices, hours and booking rules updated as your business changes — no new quote each time.
- Fixes & updates. Bugs resolved and dependencies kept patched, with regular backups.
- Monitoring. Uptime and performance watched, so problems are caught rather than left until you notice.
- Monthly review. A short written note each month on what was done and what’s worth doing next.
- Priority response. Your requests are handled ahead of one-off work.
Start with a consultation
Tell us what you’ve got running and what you’d like kept sharp. The one-hour consultation is £200, credited against any work you commission within 30 days.
Or reach us directly: info@steelbridge-solutions.com · +44 7481 337870. Nothing is charged until you agree a written scope — see how delivery works.